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For his timely resolutions for customers on first contact, flexibility in his work schedule to cover 7x24x365, and his dedication to ensure the customer experience is always outstanding.
GCS would like to congratulate Matthew Bourgeois who has been selected as the NSSC SP Employee of the Month. Please join me in congratulating Matthew for his accomplishments, which are summarized below.
A KEY FACTOR in Matthew’s selection by our Executive Management Team is that he has one of the highest initial resolution rates in ESD, while keeping his time-per-call under 9 minutes.
Matthew Bourgeois is a Customer Assistant in the Enterprise Service Desk. Matthew is focused and strives to provide outstanding customer service on each call received. This customer focus is evidenced by the multiple kudos received from Customer Satisfaction feedback. For example: “Matt provided excellent customer service, is extremely helpful, and knowledgeable. He worked the issue from top to bottom and I am up and running again. A pleasure speaking to him! Super friendly and did a great job staying on the phone with me during my many challenges.” Matthew has demonstrated on multiple occasions his commitment to providing unparalleled service to the customer by volunteering to stay after his scheduled departure time in order to assist with call volume. He has also volunteered to work holidays, overnight shifts, and agreed to come in on very short notice to cover absences when ESD Supervisors contact him. Additionally, he volunteered to change his shift to support coverage requirements in ESD. Matthew has recently been selected to resource pool with the HR PAP Team.
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GCS NOW SERVES THE SOUTHWEST REGION!
GCS is expanding its reach! We now serve the state of California and we are quickly expanding to other states in this region. We are here to serve you better!
WE ARE NOW REVIEWING APPLICATIONS!
GCS is now reviewing applications for full-time positions as well as internships. Click the button below for information on your desired job. We treat our staff well and give them opportunities to grow in the field of technology.