Information Technology Field Technician Jr.
The Enterprise Service Desk Specialist Jr. will provide remote support and for computers, printers, mobile devices, and peripherals.
Demonstrated Remote support of Microsoft Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
1 to 3 years’ experience Remote Desktop.
Knowledge of basic network troubleshooting (TCP IP).
Excellent customer service / customer interaction skills.
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File Share permissions management.
High school education or equivalent (GED). Requires
(1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
Active Secret Clearance (or higher) DoD Security Clearance or Interim Clearance.
Valid DoD 8570: A+CE Certification,
Network +CE, or Security +CE
Email : firstname.lastname@example.org