INFORMATION TECHNOLOGY EXPERIENCE.

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Information Technology Field Technician Jr.

Secret Clearance

Norfolk, VA

Description:
The Enterprise Service Desk Specialist Jr. will provide remote support and for computers, printers, mobile devices, and peripherals.

Preferred Requirements:
Demonstrated Remote support of Microsoft Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
1 to 3 years’ experience Remote Desktop.
Hardware/Software troubleshooting.
Knowledge of basic network troubleshooting (TCP IP).
Excellent customer service / customer interaction skills.
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File Share permissions management. 

 Requirements:
High school education or equivalent (GED). Requires
(1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
Active Secret Clearance (or higher) DoD Security Clearance or Interim Clearance.
Valid DoD 8570: A+CE Certification,
Network +CE, or Security +CE 

Contact Information
Email : careers@globalcommserv.com